Welcome to the Young Emerging Professional’s Member Spotlight, where we sit down with one of our members and see what they’re up to.
Employer: Hampton Inn Shelton Managed by New Castle Hotels and Resorts
Title: General Manager
Tell us a bit about yourself and what you do: I have been in the hospitality Industry for about 14 years now I have worked for many of the popular hotel chains and brands like Marriott, Starwood, and I am currently working for the best brand, Hampton Inn. In my position as General Manager, I lead a team of 30 employees and I focus on four man objectives: revenue growth, bottom line profit, guest satisfaction, and employee satisfaction. I love this industry because every day there is something new and challenging. I have been blessed with a great staff and a wonderful hotel. In the three years since it opened, we have received many awards from Hilton. In 2012, we won the Lighthouse award that is given to the top 5% of Hampton Inn for Service and Quality, and in 2013, we received the Circle of Excellence award for being in the top 10% for Service and Quality.
How did you find out about YEP and why did you want to get involved? Not being from the Valley, I wanted to find out more of what was going on in the community. I started attending more and more Chamber functions, where I met Thomas and Sue Steeves. They invited me to a YEPresent, and I have been going ever since. New Castle Hotels and Resorts believe in giving back to the community and lending a helping hand. I always tell people we might not be able to give much money but I can always give you my time …and the occasional gift certificate for a free night.
Which YEP event has been your favorite so far? I do have to say Pinktoberfest is a blast. Being a cancer survivor, I love giving to any organization that would help cure this horrible disease.
Tell us more about you. What are your future aspirations? I am originally from a small town in Texas, but I have been in Connecticut for about 21 years now. I like to say I am on a really long vacation in Connecticut because Texas will always be home. I have many hobbies. I love to golf, hike, and being from Texas, I love to BBQ. I am a cancer survivor from non-Hodgkin’s lymphoma and I have learned to live life with a positive attitude and face difficulties head on.
I love the hospitality industry and one day I would love a full service hotel, but my dream job would be to open and operate a BBQ place.
Any fun facts or most interesting thing that’s ever happened to you? In my 14 years in the hotel industry I have seen and witnessed many interesting things. I have met and hung out with many celebrities like Joey McIntyre from New Kids on the Block, Alice Cooper,112 (had birthday cake with them), Whitney Houston and Bobby Brown, Carrot Top, Terry Bradshaw, BB King, and Ray Charles.
My favorite person I have ever met was just last week. I met an eleven year old little girl who had beaten leukemia. This tiny person went through years of Chemo and treatments and is now in remission. She was full of life and so happy it melted my heart. Every time I think I am having a bad day I think of her and how happy she was when we met. This was a great reminder that no matter how bad things are, they could always be worse. Live a positive life and positive things will happen.This was a great reminder that no matter how bad things are, they can always be worse. Live a positive life and positive things will happen.